Mold internal dimensions:
Diameter: 96 mm (3.78 inches)
Height: 82 mm (3.22 inches)
❤ Dimensions written in the description –
The dimensions written above refer to the internal dimensions of the mold. The stated dimensions show the widest part of the mold and the highest part of the mold. You must take into account the percentage of shrinkage of your raw material from which you will manufacture the product. It is impossible for us to predict all possible variables that affect the final dimensions of the product, such as; Your type of raw material (clay or porcelain), type of clay or porcelain, percentage of shrinkage of clay or porcelain, specific gravity of your raw material, wall thickness, firing temperature, firing length…and other unpredictable parameters. The stated dimensions are the initial dimensions of the mold and they are constant and from which you can start your own calculation. We are not responsible if the finished product is outside the dimensions you expected. You are not entitled to a refund if you refer to the above!
❤ Official language for communication –
The official language we use for communication is English. English is not our native language that we use every day. We use a translator for communication purposes. If there are errors in communication or you did not understand us well, it is most likely a translation error. If you write to us in a language other than English, translation errors can be significant. Please repeat the question in a different form if you are not sure that we have understood you well. Thank you for understanding.
❤ What is Concept Red –
Concept RED are plaster molds for slip casting of different shapes. With them you can create; cup, various small containers, saucers, candlesticks or other possible uses, which can be combined with each other, stacked vertically, and thereby obtain different shapes.
❤ How to use molds from the Concept RED collection –
All molds from the Concept RED collection are compatible with each other, and by combining one of the mold parts, the lower or the upper one, with another mold of a different design, you get a different shape. You stack them vertically on top of each other, rotate them 180 degrees, and create different shapes.
❤ How many combinations can be obtained from a molds –
The combinations that can be created are limited by several factors, 1. The number of molds you own from the concept red collection. 2. Your creativity. 3. Dimensions and shape of each cup model. The more plaster molds from the Concept RED collection you own, the greater the number of combinations you can get with each other. Do not forget that design is a subjective impression and it is different for everyone. Whether you will like the resulting shape or not is a matter of your taste. In some cases, there may be reasons that we have not mentioned here, and at this moment they are unknown to us.
❤ Why use molds from the Concept RED collection –
Because by buying molds from the Concept RED collection, you will save a significant amount of money, because instead of 20 molds, you can buy only 4 and combine them according to your desire and creativity.
❤ What is the quality of the molds from the Concept RED collection –
All molds from Moldify are made of special hard plaster. They are made by hand, professionally and of the highest quality. All surfaces are smooth, and after opening the mold, minimal additional work is required on the product.
❤ What are the advantages of molds from the Concept RED collection –
The molds are designed to be light and have an ergonomic shape, which is why they are easy to use, and handling them is a real pleasure. They are light, so it is cheaper to send several pieces. As they are mutually compatible, the number of obtained combinations is unlimited, the more molds you have, the more shapes you can produce.
❤ May I suggest a shape for the mold in the Concept RED collection –
Yes, you can suggest a shape, we will consider the suggestion, if we like the shape and it doesn’t conflict with other projects that are in process with us, we will make a mold. The shape must not be higher than 110 mm and wider than 100 mm. All forms are allowed. Simply send us a message, put a sketch or photo in it.
❤ Order cancellation –
Cancellation of the order is possible only within the time until we have packed and shipped the package. If you cancel your order, and we have packed your package, but have not shipped it yet, you agree that we will charge you 5 euros for the cost of packaging and the handling procedure during packaging. Canceling an order within the first hour of purchase is free. As we process orders very quickly, and ship packages very often on the same day, please understand that we will transfer all the costs we have, in the event of cancellation, to you. In the case of one of the above, we will make a refund to your account within 24 hours.
❤ How do we pack our molds –
We pack our molds very carefully and thoroughly. Each mold is packed individually, wrapped in a 12 mm thick sponge film, then placed in a 30 mm thick styrofoam box, then all of this is placed in a hard cardboard box. All this for a safe and happy journey to your creative hands! Through your photos, we closely monitor what happens to the packages and what condition they arrive in.
❤ How we ship our products –
We ship our products every working day, from Monday to Friday. Our courier does not ship packages on weekends. For some countries, shipping is also possible on Saturdays. Processing time is usually the same or the next day, it depends on the time when you placed your order. All our products are shipped with a tracking number.
❤ Do we combine your orders –
Yes, since Etsy does not offer the option to enter shipping costs for more than two items, we combine your orders into a minimum number of packages. Price categories are up to 2 kg, up to 5 kg, up to 10 kg, up to 15 kg. If there is an excess of money remaining from the actual shipping cost, we will make a refund to your account. The usual time for a money refund is up to 2 working days.
❤ How long does it take for the package to reach me –
We ship the package no later than 24 hours after receiving the order. The usual time for package delivery is 24 hours and up to 7 working days, it depends on your location. Other factors that affect the delivery time are; Customs procedures, diligence and expediency of your local courier, bad weather, road condition, traffic jam, place of residence, small or large settlement and distance from a large place, seasonal crowd, current crowd and large number of packages from your local courier. We do not take responsibility for the mentioned factors because we have no influence on them. If you see that your shipment is stuck on one of the above factors, it is best and fastest way to contact your local courier.
❤ Customs clearance of the shipment –
If you live outside the European Union, your shipment is most likely subject to customs clearance.
Customs treatment, processing shipments or holding shipments at the customs department of each country is different. Some countries process shipments through the customs terminal faster than others. If or in the case of a delayed shipment, the shipment stops at the customs terminal without reason, and, or the delivery is delayed due to this, it is considered that it is not our fault, nor can we be held responsible. Thank you for understanding. In the case of any of the above, it is best to contact your local customs office with the package tracking number, in most cases the process will be expedited. Each country has different rules and we cannot be held responsible.
❤ Incorrect or incomplete data for shipment delivery –
The data you entered in the Etsy profile as data for delivery, and we consider it your name and surname, address and other entered data, We use only for addressing your shipment. We copy your data using the copy/paste method when transferring from Etsy to the program for creating labels for the shipment. When using the copy/past method, there is no possibility of error, partial transfer or wrong transfer of data. If you have entered wrong, partially wrong or incomplete delivery data, We will copy and transfer them in their entirety and We will not be held responsible if the shipment is not successfully delivered/delivered due to the above reasons.
❤ Shipment tracking number –
All our shipments have their own unique tracking number. In this way, the shipment is easily tracked.
❤ Lost shipment and how we deal with it –
In some special circumstances and very, very rarely…a shipment can get lost. Some shipments can be badly delayed but will arrive eventually. I provide refunds for lost orders only after a 120-day waiting period. Going through the international postage and customs system takes time and the smallest of errors can cause long delays.
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